Return and Refund Policy
Return and Refund Policy
This Return and Refund Policy applies to purchases made from the lxwlw brand, operated by GUSDAL'S CAR CARE.
1. 30-Day Return Period
Customers may request a return within 30 days from the date the order is received.
To qualify for a return, the product must:
Be in the same condition as when it was delivered;
Be unused, unworn and undamaged;
Include all original tags, accessories and components;
Be returned in its original packaging; and
Be accompanied by a valid receipt, order confirmation or other proof of purchase.
Products that do not meet these conditions may not be eligible for a return or refund.
2. How to Request a Return
Before sending any product back, please contact our customer support team:
Email: support@lxwlw.shop
Telephone: +47 988 35 541
Approved returns must be sent to:
GUSDAL'S CAR CARE
Sjostølsvegen 9
5582 ØLENSVÅG
Norway
Please do not return any item without first receiving return authorization and shipping instructions from us. Products returned without prior approval may be refused.
When a return request is approved, we will provide the relevant return instructions and, where applicable, information about the return shipping method or return label.
For any questions concerning a return, please contact us at support@lxwlw.shop.
3. Damaged, Defective or Incorrect Products
Please inspect your order as soon as it is delivered.
Contact us immediately if:
The product is damaged;
The product is defective;
The wrong product was delivered;
Parts or accessories are missing; or
The parcel shows signs of serious damage during transportation.
Please provide your order number, a description of the problem and clear photographs or videos showing the issue. We will review the information and provide an appropriate solution, which may include a replacement, repair, return or refund.
4. Non-Returnable Products and Exceptions
Certain products cannot be returned for hygiene, health, safety or practical reasons. These may include:
Perishable products, including food, flowers and plants;
Custom-made, personalized or special-order products;
Opened or used personal care, cosmetic or hygiene products;
Hazardous materials;
Flammable liquids or gases; and
Products that cannot be resold for health or safety reasons after being opened.
Please contact us before placing an order if you are unsure whether a particular product can be returned.
Unless otherwise required by applicable consumer law, sale items, clearance products and gift cards are not eligible for return or refund.
These exclusions do not limit any mandatory rights you may have regarding defective, damaged or incorrectly supplied products.
5. Exchanges
To receive a different product, size, model or variation, the quickest method is generally to return the original item.
Once the return has been received and approved, you may place a separate order for the replacement product.
Direct exchanges may not always be available because product availability can change.
6. European Union and European Economic Area 14-Day Statutory Right of Withdrawal
Consumers located in the European Union or the European Economic Area who purchase products through an online or other distance-selling method generally have a statutory right to withdraw from the purchase within 14 days without providing a reason, subject to the exceptions established by applicable consumer protection laws.
For goods, the 14-day withdrawal period generally begins on the day after the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.
To exercise the statutory right of withdrawal, the consumer must send us a clear and unambiguous statement confirming the decision to withdraw from the purchase before the withdrawal period expires.
Withdrawal requests may be submitted using the following contact details:
Email: support@lxwlw.shop
Telephone: +47 988 35 541
After notifying us of the withdrawal, the consumer must return the goods without undue delay and no later than 14 days from the date on which the withdrawal notice was submitted.
Returned goods should be sent to:
GUSDAL'S CAR CARE
Sjostølsvegen 9
5582 ØLENSVÅG
Norway
Consumers may inspect and handle the product only to the extent reasonably necessary to determine its nature, characteristics and functioning. The consumer may be responsible for any reduction in the value of the product resulting from handling beyond what would normally be permitted in a physical retail store.
The statutory right of withdrawal may not apply to certain products, including, where permitted by applicable law:
Goods made to the consumer’s specifications or clearly personalized;
Goods that are liable to deteriorate or expire rapidly;
Sealed goods that are not suitable for return for health protection or hygiene reasons after the seal has been removed;
Goods that become inseparably mixed with other items after delivery;
Sealed audio, video or software products after the seal has been removed; and
Other products or services excluded under applicable consumer protection laws.
This statutory withdrawal right is separate from and does not limit the consumer’s rights concerning defective, damaged, incorrect or non-conforming goods.
7. Return Shipping Costs
Returns Under the 14-Day Statutory Right of Withdrawal
When a consumer exercises the 14-day statutory right of withdrawal applicable in the European Union or European Economic Area, the consumer is responsible for paying the direct cost of returning the goods to us.
This means that return postage, courier charges, packaging costs and any other direct costs associated with sending the goods back must be paid by the consumer.
We will only pay these return costs if:
We expressly agreed in advance to pay them;
We failed to inform the consumer before the purchase that the consumer would be responsible for the direct return costs; or
Applicable mandatory consumer protection law requires us to pay them.
The consumer must not send a parcel to us on a cash-on-delivery or postage-due basis unless we have expressly agreed to this in writing. Any unauthorized cash-on-delivery return may be refused.
We recommend using a secure and trackable delivery service and retaining the shipping receipt and tracking information until the return and refund have been completed.
Defective, Damaged or Incorrect Products
The consumer will not be required to pay reasonable return shipping costs where the return is caused by:
A defective or non-conforming product;
A product damaged before or during delivery;
An incorrect product supplied by us;
Missing components or accessories; or
Another confirmed error for which GUSDAL'S CAR CARE is responsible.
In these circumstances, please contact us before returning the product. We will provide the appropriate return instructions and, where applicable, a prepaid return label or reimbursement of reasonable return shipping costs.
Voluntary Returns After the Statutory Withdrawal Period
For voluntary returns made under our commercial 30-day return policy after the statutory 14-day withdrawal period has expired, the consumer is responsible for the return shipping costs unless the product is defective, damaged, incorrect or otherwise non-conforming.
8. Return Inspection
After receiving the returned product, we will inspect it to confirm that it meets the return requirements.
We will notify you by email whether the return has been approved or rejected. If additional information is required, we may contact you before completing the inspection.
Products that are used, damaged, incomplete or returned in a condition that significantly reduces their value may be refused or may result in a deduction from the refund where permitted by law.
9. Refunds
Refunds Under the EU/EEA Statutory Right of Withdrawal
Where a consumer validly exercises the statutory right of withdrawal, we will reimburse all payments received from the consumer in connection with the withdrawn purchase, including the cost of our least expensive standard delivery option offered for the order.
Additional delivery costs resulting from the consumer’s choice of an expedited, express or more expensive delivery method will not be refunded beyond the cost of the least expensive standard delivery option available.
The reimbursement will be processed without undue delay and no later than 14 days after we are informed of the consumer’s decision to withdraw.
For purchases involving physical goods, we may withhold the refund until:
We have received the returned goods; or
The consumer provides acceptable evidence that the goods have been sent back,
whichever occurs first.
Unless otherwise agreed, the refund will be issued using the same payment method used for the original transaction. The consumer will not be charged a refund processing fee.
Refunds Under the Voluntary 30-Day Return Policy
For returns made under our voluntary 30-day return policy that do not fall within the statutory EU/EEA withdrawal right, we will notify the customer after the returned product has been received and inspected.
If the return is approved, the refund will normally be issued to the original payment method within 10 business days after approval.
Banks, credit card companies and payment service providers may require additional processing time before the refunded amount appears in the customer’s account.
If more than 15 business days have passed since we confirmed that a refund was approved, please contact us at:
Email: support@lxwlw.shop
Telephone: +47 988 35 541
10. Company and Contact Information
Company name: GUSDAL'S CAR CARE
Company registration number: 914 351 758
Responsible person: Sven-Christian Mannsåker Gusdal
Brand: lxwlw
Registered address: Sjostølsvegen 9, 5582 ØLENSVÅG, Norway
Email: support@lxwlw.shop
Telephone: +47 988 35 541