If you have questions about our products, orders, payments, shipping, returns, refunds or any other matter relating to our services, please contact our customer support team using the information below.
## Company Details
**Company name:** GUSDAL'S CAR CARE
**Company registration number:** 914 351 758
**Responsible person:** Sven-Christian Mannsåker Gusdal
**Brand:** lxwlw
**Website:** lxwlw.shop
## Registered Address
GUSDAL'S CAR CARE
Sjostølsvegen 9
5582 ØLENSVÅG
Norway
## Customer Support
**Email:** [support@lxwlw.shop](mailto:support@lxwlw.shop)
**Telephone:** +47 988 35 541
When contacting us about an existing order, please include your order number and the email address used when placing the order. This will help us identify your purchase and respond more efficiently.
## Order and Delivery Inquiries
For questions concerning order status, delivery, shipment tracking or an undelivered parcel, please provide:
* Your full name;
* Order number;
* Delivery address;
* Email address used for the order; and
* A brief description of your inquiry.
## Returns and Refunds
Before returning a product, please contact us at **[support@lxwlw.shop](mailto:support@lxwlw.shop)** to request return authorization and receive the applicable return instructions.
Returns sent without prior contact or approval may not be accepted.
Approved returns should be sent only to the address provided in our return instructions. Unless we confirm otherwise, our registered contact address is:
GUSDAL'S CAR CARE
Sjostølsvegen 9
5582 ØLENSVÅG
Norway
Please review our Return and Refund Policy before sending any product back.
## Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incomplete or incorrect, please contact us promptly.
Your message should include:
* Your order number;
* A description of the problem;
* Photographs of the product;
* Photographs of the outer packaging;
* A photograph of the shipping label; and
* A video showing the issue where relevant.
Please keep the original packaging until the matter has been reviewed.
## Privacy Requests
To exercise a privacy or data protection right, including a request to access, correct or delete personal information, please contact:
**Email:** [support@lxwlw.shop](mailto:support@lxwlw.shop)
Please clearly state the nature of your request and provide sufficient information for us to identify the relevant account or order.
We may request additional information to verify your identity before processing a privacy request.
## Complaints
We aim to handle customer questions and complaints fairly and efficiently.
To submit a complaint, please email **[support@lxwlw.shop](mailto:support@lxwlw.shop)** and include:
* Your full name;
* Order number, where applicable;
* A clear description of the issue;
* The resolution you are requesting; and
* Any relevant photographs, documents or supporting information.
Submitting a complaint does not affect any statutory consumer rights available under applicable Norwegian or European Economic Area law.
## Official Contact Information
**GUSDAL'S CAR CARE**
**Company registration number:** 914 351 758
**Responsible person:** Sven-Christian Mannsåker Gusdal
**Brand:** lxwlw
**Address:** Sjostølsvegen 9, 5582 ØLENSVÅG, Norway
**Website:** lxwlw.shop
**Email:** [support@lxwlw.shop](mailto:support@lxwlw.shop)
**Telephone:** +47 988 35 541