Privacy Policy

Effective date: August 6, 2026

This Privacy Policy explains how GUSDAL'S CAR CARE, operating under the brand lxwlw, collects, uses, stores, shares and protects personal information when you access lxwlw.shop, purchase products from our store, create an account, contact customer service or otherwise interact with our services.

For the purposes of this Privacy Policy, the website, online store, products, functions, content, customer support and related services are collectively referred to as the “Services.”

Please review this Privacy Policy carefully before using the Services. By accessing or using the Services, you acknowledge that you have read and understood the practices described below.

1. Company Information

The company responsible for the operation of the Services and the processing of personal information is:

Company name: GUSDAL'S CAR CARE
Company registration number: 914 351 758
Responsible person: Sven-Christian Mannsåker Gusdal
Brand name: lxwlw
Registered address: Sjostølsvegen 9, 5582 ØLENSVÅG, Norway
Website: lxwlw.shop
Email: support@lxwlw.shop
Telephone: +47 988 35 541

GUSDAL'S CAR CARE acts as the data controller for personal information processed in connection with the operation of the lxwlw online store, except where another service provider acts as an independent controller under applicable law.

Our online store is hosted through Shopify, which supplies the technical e-commerce platform used to provide the Services.

2. Scope of This Privacy Policy

This Privacy Policy applies when you:

• Visit or browse lxwlw.shop;

• Create or manage a customer account;

• Purchase, return, exchange or cancel a product;

• Subscribe to promotional communications;

• Contact our customer support team;

• Submit a review, form or other content;

• Interact with our advertisements; or

• Otherwise use or communicate with us through the Services.

This Privacy Policy does not necessarily apply to third-party websites, platforms or services that may be linked through our website.

Where there is a conflict between this Privacy Policy and our Terms of Service regarding the processing of personal information, this Privacy Policy will apply to the extent of that conflict.

3. Personal Information We Collect

The personal information we collect depends on how you interact with the Services, the products or functions you use and the legal requirements that apply in your location.

Personal information means information that identifies you or can reasonably be associated with you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably be linked to an individual.

We may collect the following categories of information.

Contact Information

This may include:

• Your full name;

• Email address;

• Telephone number;

• Billing address;

• Shipping address; and

• Other contact information you provide.

Order and Transaction Information

This may include:

• Products viewed or purchased;

• Products placed in your shopping cart or wishlist;

• Order numbers;

• Purchase history;

• Returns, refunds, cancellations and exchanges;

• Delivery and tracking information; and

• Communications concerning an order.

Payment Information

Depending on the payment method used, payment-related information may include:

• Credit or debit card details;

• Payment account information;

• Payment method;

• Transaction amount;

• Payment status;

• Billing information; and

• Payment confirmation details.

Payment information may be processed directly by Shopify, banks, card networks or third-party payment providers. We may not receive or store complete payment card details.

Account Information

When you create an account, we may collect:

• Username or login details;

• Password or authentication information;

• Saved addresses;

• Account preferences;

• Communication settings; and

• Purchase and account activity.

Communications and Customer Support Information

When you contact us, we may collect:

• The content of your message;

• Your order details;

• Photographs or videos you submit;

• Information about complaints, returns or product issues; and

• Any other information you voluntarily provide.

Device and Technical Information

When you access the Services, certain information may be collected automatically, including:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Language settings;

• Network connection information;

• Device identifiers;

• Referring website;

• Pages viewed;

• Date and time of access; and

• Other technical or usage information.

Marketing and Preference Information

This may include:

• Your marketing communication preferences;

• Products or categories that interest you;

• Your interaction with promotional emails;

• Your interaction with advertisements; and

• Information used to personalize your shopping experience.

4. How We Collect Personal Information

We may obtain personal information from several sources.

Information You Provide Directly

We collect information directly from you when you:

• Place an order;

• Create an account;

• Complete a form;

• Contact customer service;

• Request a return or refund;

• Subscribe to marketing communications;

• Submit a review; or

• Otherwise provide information through the Services.

Information Collected Automatically

We may automatically collect information when you use the Services through:

• Cookies;

• Pixels;

• Tags;

• Log files;

• Local storage;

• Analytics technologies; and

• Similar tracking tools.

Information Received from Service Providers

We may receive information from third parties that assist us with:

• Website hosting;

• Payment processing;

• Order fulfilment;

• Shipping and delivery;

• Fraud detection;

• Customer support;

• Marketing;

• Advertising;

• Analytics; and

• Technical services.

Information Received from Business Partners

Where permitted by applicable law, we may receive information from advertising partners, social media platforms, affiliates or other business partners.

5. How We Use Personal Information

We process personal information only where we have a lawful and legitimate reason to do so.

Operating and Providing the Services

We may use personal information to:

• Operate and maintain the website;

• Process and confirm orders;

• Process payments;

• Arrange order fulfilment;

• Deliver products;

• Provide order and delivery notifications;

• Manage customer accounts;

• Process returns, exchanges and refunds;

• Respond to customer questions;

• Provide product support; and

• Complete transactions requested by you.

Personalizing and Improving the Services

We may use information to:

• Remember your preferences;

• Display relevant products;

• Recommend products based on your activity;

• Understand how customers use the website;

• Improve website navigation and functionality;

• Develop new products or services; and

• Improve customer service and the overall shopping experience.

Marketing and Advertising

Where permitted by law, we may use personal information to:

• Send promotional emails;

• Send information about products, offers or store updates;

• Display personalized advertisements;

• Measure advertising performance;

• Understand customer interest in particular products; and

• Improve our marketing activities.

Where consent is legally required, marketing communications and non-essential tracking technologies will only be used after valid consent has been obtained.

You may withdraw your consent or unsubscribe from promotional emails at any time.

Security and Fraud Prevention

We may process information to:

• Verify customer identity;

• Secure customer accounts;

• Detect suspicious transactions;

• Prevent fraud and unauthorized activity;

• Investigate misuse of the Services;

• Protect customers, our business and service providers; and

• Maintain the security and integrity of the website.

You are responsible for protecting your login credentials and should not share your password or account access details with other people.

Legal and Compliance Purposes

We may use or retain information to:

• Comply with applicable laws;

• Meet accounting and tax obligations;

• Respond to lawful government or regulatory requests;

• Comply with court orders or legal proceedings;

• Establish, exercise or defend legal claims;

• Resolve disputes;

• Enforce our agreements and policies; and

• Investigate suspected violations of our terms.

6. Legal Bases for Processing

Where the General Data Protection Regulation, the European Economic Area data protection framework or similar privacy legislation applies, we may process personal information on the following legal bases.

Performance of a Contract

Processing may be necessary to:

• Accept and process your order;

• Receive payment;

• Deliver products;

• Provide customer support;

• Process returns and refunds; or

• Perform another service requested by you.

Legal Obligation

We may process or retain information where necessary to comply with legal, regulatory, accounting or tax requirements.

Legitimate Interests

We may process information where necessary for legitimate business purposes, including:

• Preventing fraud;

• Protecting the security of the Services;

• Improving our website;

• Managing customer relationships;

• Understanding business performance; and

• Defending legal claims.

We will consider your rights and interests before relying on legitimate interests as a legal basis.

Consent

We may rely on your consent for certain activities, including:

• Sending optional marketing communications;

• Using certain advertising cookies;

• Personalizing advertisements; or

• Processing information where consent is required by law.

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

7. Disclosure of Personal Information

We do not disclose personal information except where necessary to operate the Services, complete a transaction, meet a legal obligation or pursue another legitimate purpose described in this Privacy Policy.

We may share information with the following categories of recipients.

E-Commerce and Technology Providers

We may share information with Shopify and other providers that host, operate, secure or maintain the online store.

Payment Providers

Payment information may be disclosed to banks, card networks, payment processors and fraud-prevention providers to complete and secure transactions.

Fulfilment and Delivery Providers

We may provide relevant information to:

• Warehouses;

• Fulfilment partners;

• Shipping companies;

• Postal services;

• Couriers; and

• Delivery tracking providers.

This information is used to prepare, deliver and track your order.

Customer Service Providers

Where applicable, customer information may be shared with service providers that assist us in responding to inquiries, handling complaints or managing returns.

Analytics and Marketing Providers

Where permitted by law, information may be shared with analytics, marketing and advertising providers to understand website performance, measure advertising and provide relevant promotions.

Professional Advisers

We may disclose information to accountants, auditors, insurers, lawyers or other professional advisers where reasonably necessary.

Government and Legal Authorities

We may disclose personal information when required to:

• Comply with applicable law;

• Respond to a subpoena, court order or lawful request;

• Assist law enforcement;

• Protect our legal rights;

• Prevent fraud or illegal activity; or

• Protect the rights and safety of customers or other persons.

Business Transactions

If our business is involved in a merger, acquisition, restructuring, insolvency, financing or transfer of assets, personal information may be disclosed to relevant parties as part of that transaction.

8. Shopify and Other Platform Services

The lxwlw online store is powered by Shopify.

Shopify may collect and process information relating to your access to and use of the store to provide, maintain, secure and improve its platform.

Information submitted through the Services may be transmitted to Shopify and to service providers located outside your country of residence.

Shopify may also process information collected through your interactions with our store and other Shopify merchants to provide certain enhanced features and services.

For processing carried out independently by Shopify, Shopify may be responsible for responding to certain privacy requests in accordance with its own privacy policies and applicable law.

9. Cookies and Tracking Technologies

We and our service providers may use cookies and similar technologies on lxwlw.shop.

Cookies are small files stored on your browser or device. They may be used to:

• Keep the website operating correctly;

• Maintain your shopping cart;

• Remember account sessions;

• Save preferences;

• Understand website traffic;

• Analyze customer behavior;

• Prevent fraud;

• Improve website performance;

• Measure marketing activity; and

• Provide relevant advertising.

Essential Cookies

Essential cookies are required for core website functions, such as account login, shopping cart management, payment processing and website security.

Analytics Cookies

Analytics cookies help us understand how visitors use the website and which pages or products are most frequently viewed.

Advertising Cookies

Advertising cookies may be used to measure promotional campaigns and display advertisements based on customer interests.

Where required by law, non-essential cookies will only be activated after you have provided consent.

You may manage cookies through our cookie preference tools or through your browser settings. Disabling certain cookies may affect how some parts of the website operate.

10. Third-Party Links

The Services may contain links to websites, social media platforms or online services operated by third parties.

GUSDAL'S CAR CARE does not control the privacy or security practices of independent third parties.

When you leave lxwlw.shop or interact with an external service, the information you provide may be governed by that third party’s privacy policy and terms.

We recommend reviewing the applicable privacy information before submitting personal information to a third-party website.

The inclusion of a third-party link does not necessarily mean that we endorse or accept responsibility for the third party, its products or its services.

11. Children’s Privacy

The Services are intended for adult customers and are not designed for children who are unable to provide valid consent under the laws of their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information through our Services, please contact us at support@lxwlw.shop.

After reviewing the request and verifying the relevant circumstances, we will take appropriate steps to delete the information where required.

We do not knowingly sell or share the personal information of individuals under 16 years of age as those terms may be defined under applicable law.

12. Data Security

We use reasonable technical, organizational and administrative measures designed to protect personal information against:

• Unauthorized access;

• Accidental loss;

• Unlawful disclosure;

• Misuse;

• Alteration; and

• Destruction.

These safeguards may include access restrictions, account controls, secure service providers and other appropriate security practices.

However, no online service, electronic storage system or transmission method can be guaranteed to be completely secure.

You should avoid sending highly sensitive or confidential information through unsecured communication channels.

13. Retention of Personal Information

We retain personal information only for as long as necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.

The applicable retention period may depend on:

• The duration of your customer account;

• The completion of an order;

• The processing of a return or refund;

• Accounting and tax requirements;

• Warranty or product support obligations;

• Fraud-prevention requirements;

• Legal limitation periods;

• Dispute resolution; and

• The establishment or defence of legal claims.

When information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable law.

14. International Transfers

Some of our service providers, including Shopify and other technology or payment providers, may process personal information outside the country where you live.

As a result, personal information may be transferred to or stored in countries whose privacy laws differ from those in your country.

Where personal information is transferred outside the European Economic Area, we will rely on an appropriate legal transfer mechanism where required.

Such mechanisms may include:

• A decision confirming that the destination country provides an adequate level of protection;

• European Commission Standard Contractual Clauses;

• Approved contractual safeguards;

• Binding corporate rules; or

• Another lawful transfer mechanism.

15. Your Privacy Rights

Depending on your country or region, you may have some or all of the following rights.

Right of Access

You may request confirmation of whether we process your personal information and may request a copy of relevant information.

Right to Correction

You may request correction of inaccurate personal information and completion of incomplete information.

Right to Deletion

You may request deletion of personal information in certain circumstances.

This right may be limited where information must be retained for legal, tax, contractual, fraud-prevention or legal-claim purposes.

Right to Restrict Processing

You may request that we temporarily or permanently restrict certain processing activities where permitted by law.

Right to Data Portability

You may request certain personal information in a structured, commonly used and machine-readable format.

Where technically feasible and legally required, you may request that this information be transferred to another service provider.

Right to Object

You may object to processing based on legitimate interests in certain circumstances.

You may object to the use of personal information for direct marketing at any time.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

Rights Concerning Automated Decisions

Where applicable, you may have rights regarding decisions made solely through automated processing that produce legal or similarly significant effects.

Right to Lodge a Complaint

You may have the right to submit a complaint to the competent data protection authority in your country or region.

These rights are not absolute and may be subject to legal limitations, verification requirements and applicable exceptions.

16. How to Exercise Your Rights

To exercise an applicable privacy right, please contact us using the following information:

Email: support@lxwlw.shop
Telephone: +47 988 35 541
Postal address: GUSDAL'S CAR CARE, Sjostølsvegen 9, 5582 ØLENSVÅG, Norway

Your request should clearly describe:

• The privacy right you wish to exercise;

• The information or account concerned; and

• Any details reasonably necessary to locate the relevant information.

To protect your information, we may need to verify your identity before completing a request.

You may appoint an authorized representative where permitted by law. We may request evidence confirming that the representative is authorized to act on your behalf.

We will respond within the period required by applicable law.

You will not be discriminated against for exercising a lawful privacy right.

17. Marketing Preferences

You may unsubscribe from promotional emails by selecting the unsubscribe option included in the relevant communication.

You may also contact us at support@lxwlw.shop to update your marketing preferences.

After unsubscribing from marketing communications, you may continue to receive essential non-promotional messages, including:

• Order confirmations;

• Payment notifications;

• Delivery updates;

• Account security notices;

• Return or refund communications; and

• Customer service responses.

18. Complaints

If you have concerns about how we collect or process personal information, please contact us first so that we can review and respond to the matter.

You may contact us at:

Email: support@lxwlw.shop
Telephone: +47 988 35 541
Address: GUSDAL'S CAR CARE, Sjostølsvegen 9, 5582 ØLENSVÅG, Norway

Depending on the laws that apply to you, you may also submit a complaint to your local or national data protection authority.

Submitting a complaint to us does not prevent you from exercising any other rights or legal remedies available under applicable law.

19. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect:

• Changes in our business operations;

• New or updated Services;

• Changes to our technology or service providers;

• Changes in our privacy practices;

• New legal or regulatory requirements; or

• Other operational or administrative reasons.

The latest version will be posted on lxwlw.shop with a revised effective date.

Where required by law, we will provide additional notice of significant changes.

20. Contact Us

For questions about this Privacy Policy, our data practices or the exercise of your privacy rights, please contact:

GUSDAL'S CAR CARE
Company registration number: 914 351 758
Responsible person: Sven-Christian Mannsåker Gusdal
Brand: lxwlw
Registered address: Sjostølsvegen 9
Postal code and city: 5582 ØLENSVÅG
Country: Norway
Website: lxwlw.shop
Email: support@lxwlw.shop
Telephone: +47 988 35 541