# Shipping and Delivery Policy
**Effective date: August 6, 2026**
This Shipping and Delivery Policy applies to orders placed through **lxwlw.shop**, operated by **GUSDAL'S CAR CARE** under the brand **lxwlw**.
## 1. Company Information
**Company name:** GUSDAL'S CAR CARE
**Company registration number:** 914 351 758
**Responsible person:** Sven-Christian Mannsåker Gusdal
**Brand:** lxwlw
**Website:** lxwlw.shop
**Registered address:** Sjostølsvegen 9, 5582 ØLENSVÅG, Norway
**Email:** [support@lxwlw.shop](mailto:support@lxwlw.shop)
**Telephone:** +47 988 35 541
## 2. Shipping Area
We currently provide delivery services to eligible destinations throughout **Europe**.
Delivery availability may vary depending on:
* The destination country or region;
* Local carrier coverage;
* Customs or import restrictions;
* Product type;
* Package size or weight; and
* Other logistical limitations.
The availability of delivery to your address will be confirmed during checkout.
We reserve the right to decline or cancel an order if delivery to the supplied address is unavailable or legally restricted. If payment has already been collected, the affected amount will be refunded using the original payment method.
## 3. Order Processing
Orders are normally processed within **1–2 business days** after they are successfully submitted and confirmed.
Business days are Monday through Friday, excluding public holidays.
Orders placed during weekends or public holidays will normally begin processing on the next business day.
Order processing may require additional time if:
* Payment information must be verified;
* The delivery address is incomplete or incorrect;
* The order contains multiple products;
* The product is temporarily unavailable;
* Fraud-prevention checks are required; or
* An unusually high number of orders is being processed.
Customers will be contacted if additional information is required to complete an order.
## 4. Estimated Delivery Time
The estimated transportation time for standard deliveries within Europe is:
**5–7 business days after dispatch**
The estimated delivery period does not include the order-processing period.
Delivery times are estimates and are not guaranteed unless we expressly confirm a guaranteed delivery service in writing.
Delivery may take longer for:
* Remote areas;
* Islands;
* Military addresses;
* Locations with limited carrier coverage;
* Orders requiring customs clearance; or
* Destinations affected by local delivery restrictions.
## 5. Shipping Charges
Any applicable delivery charge will be displayed during checkout before the order is submitted.
Where free delivery is offered, this will be clearly stated on the product page or during checkout.
Additional charges may apply where:
* The customer requests a special or expedited delivery service;
* The package must be delivered again because of an incorrect address;
* The customer fails to collect the parcel;
* The parcel is refused without a valid legal reason; or
* The destination requires additional carrier or remote-area fees.
We will not charge an additional delivery fee without informing the customer where prior notification is required by law.
## 6. Cash on Delivery
**Cash on Delivery may be available for eligible orders and destinations where this option is displayed during checkout.**
Where Cash on Delivery is selected:
* Payment must be made to the delivery carrier when the parcel is delivered;
* The recipient should prepare the exact amount where required by the carrier;
* Available payment methods may vary by carrier and destination;
* The recipient may be required to provide identification or a delivery confirmation;
* The order may be cancelled if the payment cannot be collected; and
* Repeated refusal of Cash on Delivery parcels may result in restrictions on future orders.
Cash on Delivery is not available for every country, region, product or order value.
The availability of this payment method will be confirmed during checkout.
## 7. Order Confirmation and Dispatch
After an order has been placed, the customer will normally receive an order confirmation by email.
An order confirmation acknowledges that we have received the order but does not necessarily mean that the order has been dispatched.
Once the parcel has been handed to the delivery carrier, we may send a dispatch confirmation containing:
* The shipping carrier;
* The tracking number;
* A tracking link;
* The dispatch date; and
* Other relevant delivery information.
Please check your spam or junk email folder if you do not receive an expected order or shipping notification.
## 8. Shipment Tracking
Where tracking is available, the tracking number and tracking instructions will be sent to the email address provided when the order was placed.
Tracking information may require **24–48 hours** after dispatch to become active in the carrier’s system.
In some destinations, the original tracking number may be replaced by a local carrier tracking number after the parcel enters the destination country.
Customers may contact us for tracking assistance at:
**Email:** [support@lxwlw.shop](mailto:support@lxwlw.shop)
**Telephone:** +47 988 35 541
Please include the order number when contacting us.
## 9. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Before submitting an order, please verify:
* The recipient’s full name;
* Street name and building number;
* Apartment or unit number;
* Postal code;
* City;
* Country;
* Telephone number; and
* Email address.
We cannot guarantee that an address can be changed after the order has entered processing or has been dispatched.
If a parcel is returned because the customer supplied an incorrect or incomplete address, the customer may be responsible for reasonable reshipping costs.
This does not apply where the delivery failure was caused by an error made by GUSDAL'S CAR CARE or its contracted service provider.
## 10. Delivery Attempts and Uncollected Parcels
The carrier may make one or more delivery attempts depending on its local procedures.
If no one is available to receive the parcel, the carrier may:
* Attempt delivery again;
* Leave the parcel at a designated safe location;
* Deliver the parcel to a collection point;
* Contact the recipient;
* Leave a delivery notice; or
* Return the parcel to the sender.
Customers are responsible for monitoring tracking information and collecting parcels within the carrier’s collection period.
If a parcel is returned because it was not collected or was refused without a valid reason, reasonable return and reshipping costs may be deducted from any applicable refund where permitted by law.
## 11. Delayed Shipments
Delivery delays may occur because of circumstances including:
* Severe weather;
* Customs inspections;
* Carrier congestion;
* Public holidays;
* Strikes;
* Transportation interruptions;
* Incorrect delivery details;
* Regulatory inspections;
* Border restrictions;
* Natural disasters; or
* Other circumstances outside our reasonable control.
If the tracking information has not been updated for an extended period or the estimated delivery period has passed, please contact us.
We will review the shipment information and, where appropriate, contact the carrier.
A delivery estimate does not remove any mandatory rights available to consumers under applicable law.
## 12. Lost or Undelivered Parcels
A parcel will not automatically be treated as lost immediately after the estimated delivery date has passed.
Before contacting us, please:
* Review the tracking information;
* Confirm that the delivery address is correct;
* Check with household members;
* Check the building reception or mailroom;
* Check any designated safe location; and
* Contact the local delivery carrier where appropriate.
If the parcel still cannot be located, contact us at **[support@lxwlw.shop](mailto:support@lxwlw.shop)** and provide your order number.
We will investigate the matter with the carrier.
If the parcel is confirmed as lost due to circumstances for which we are responsible, we will provide an appropriate remedy, which may include:
* A replacement shipment; or
* A refund.
The available remedy will depend on product availability, the circumstances of the shipment and applicable consumer law.
## 13. Damaged Parcels
Please inspect the parcel and product as soon as possible after delivery.
If the parcel or product arrives damaged, contact us promptly and provide:
* The order number;
* A description of the damage;
* Photographs of the outer packaging;
* Photographs of the shipping label;
* Photographs or videos of the damaged product; and
* Any other evidence reasonably required to review the issue.
Do not discard the original packaging until the matter has been reviewed.
If the product is confirmed to have been damaged during delivery, we will provide an appropriate solution in accordance with our Return and Refund Policy and applicable law.
## 14. Incorrect or Missing Products
If you receive an incorrect product or an item is missing from your order, please contact us promptly at **[support@lxwlw.shop](mailto:support@lxwlw.shop)**.
Please provide:
* Your order number;
* A description of the issue;
* Photographs of the parcel;
* Photographs of the products received; and
* A photograph of the delivery label.
After reviewing the information, we may arrange a replacement, complete the missing part of the order or issue an appropriate refund.
## 15. Customs, VAT and Import Charges
Orders delivered across national borders may be subject to:
* Customs inspections;
* Import duties;
* Value-added tax;
* Handling charges;
* Customs clearance fees; or
* Other charges imposed by the destination country.
Where taxes or import charges are included in the order price, this will be stated during checkout.
Unless expressly stated otherwise, the customer is responsible for customs duties, import taxes and other charges imposed by authorities in the destination country.
GUSDAL'S CAR CARE does not control charges imposed by customs authorities and cannot guarantee the amount that may be charged.
Customers are responsible for ensuring that the ordered products may be lawfully imported into the destination country.
Refusing a parcel solely to avoid customs duties or import charges may result in reasonable return costs being deducted from the refund where permitted by law.
## 16. Transfer of Risk
For consumer orders, the risk of loss or damage generally transfers to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods.
Where the customer independently appoints a carrier that was not offered by us, risk may transfer when the goods are handed to that carrier, subject to applicable law.
Nothing in this section limits mandatory consumer rights.
## 17. Returns and Withdrawal Rights
Shipping-related returns are handled in accordance with our Return and Refund Policy.
Consumers in Norway, the European Union or the European Economic Area may have a statutory right to withdraw from an eligible distance purchase within **14 days**.
Where a consumer exercises the statutory right of withdrawal:
* The consumer must notify us within the applicable withdrawal period;
* The goods must be returned within the legally required period; and
* The consumer is responsible for the direct cost of returning the goods, provided that this responsibility was disclosed before purchase.
The consumer will not be responsible for reasonable return shipping costs where the return is caused by:
* A defective product;
* A product damaged during delivery;
* An incorrect product;
* Missing components; or
* Another confirmed error attributable to us.
## 18. Force Majeure
We will not be responsible for a delay or failure caused by events outside our reasonable control.
Such events may include:
* Natural disasters;
* Extreme weather;
* War or civil unrest;
* Government restrictions;
* Epidemics;
* Labor disputes;
* Customs closures;
* Carrier interruptions;
* Telecommunications failures; or
* Transportation network disruptions.
Where such an event affects an order, we will take reasonable steps to reduce the disruption and provide relevant information to the customer.
Mandatory consumer rights remain unaffected.
## 19. Changes to This Policy
We may update this Shipping and Delivery Policy to reflect changes in:
* Delivery providers;
* Delivery areas;
* Estimated delivery periods;
* Business operations;
* Legal requirements; or
* Other logistical procedures.
The latest version will be published on lxwlw.shop with an updated effective date.
Changes will not retroactively reduce mandatory rights connected with an order that has already been accepted.
## 20. Contact Information
For questions about shipping, delivery, tracking or an order, please contact:
**GUSDAL'S CAR CARE**
**Company registration number:** 914 351 758
**Responsible person:** Sven-Christian Mannsåker Gusdal
**Brand:** lxwlw
**Website:** lxwlw.shop
**Registered address:** Sjostølsvegen 9
**Postal code and city:** 5582 ØLENSVÅG
**Country:** Norway
**Email:** [support@lxwlw.shop](mailto:support@lxwlw.shop)
**Telephone:** +47 988 35 541